FAQ

With 16 years of dedicated experience in the sunroom industry, YEYON has integrated "safety" and "innovation" into its brand DNA. Every design detail, from lightning protection and drainage optimization to winter anti-icing and structural durability, originates from understanding user needs, forming a "full-scenario safety protection system." Leveraging independently developed high-precision laser equipment and modular intelligent design, YEYON has broken through industry technical barriers, redefining the future of quality home living through technological advancement. Our core strengths lie in high-standard material selection and strict control over key processes: frames use high-grade aluminum with thickness exceeding industry averages, ensuring structural stability without excessive weight; glass is tempered to withstand impacts from hailstones, strong winds, and more.

Yes, customization is one of our core strengths. Unlike mass-produced standardized products, we offer exclusive designs tailored to your space dimensions and functional needs—whether it’s a curved roof, a garden-integrated layout, or an enhanced ventilation version suitable for hot climates. Our design team will flexibly adjust dimensions, glass types, color schemes, and other details. We have completed various non-standard projects, demonstrating our full capability to meet personalized requirements.

We have optimized our service process around "simplifying installation and enhancing support" to ensure compatibility with various construction scenarios. All sunroom components are pre-cut and pre-drilled. Additionally, we provide English installation manuals with step-by-step diagrams and offer online technical support—even if local construction teams are unfamiliar with our products, they can operate smoothly with guidance.

The overall timeline varies slightly depending on project specifics, with a general breakdown as follows:

Pre-production consultation: Our team will communicate closely with you to confirm the design plan, dimensions, and details (such as glass type, color, etc.). This stage typically takes 3-7 days to ensure the plan fully meets your needs.

Production: For standard configuration orders, production starts immediately after design approval and payment, with a lead time of approximately 25 days. For special customizations (e.g., irregular structures, reinforced configurations), the timeline will be adjusted based on the complexity of the order, and the exact duration will be confirmed with you in advance.

Sea freight: Shipping time varies by destination (e.g., approximately 4-6 weeks to North America/Europe, 3-5 weeks to Australia/Asia).

On-site installation: Installation of regular sunrooms usually takes 5-8 days, which may vary depending on the product scale, construction team efficiency, and on-site conditions.